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Privacy Policy

Effective Date: February 5, 2025

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1. Introduction

Triangle Swimming Pool Company LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit tripools.com ("Website"). By using this Website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and other details you provide via contact forms.

  • Automatically Collected Information: IP address, browser type, and other analytics data collected through cookies.

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3. How We Collect Information

We collect data through:

  • Contact Forms: When you submit inquiries.

  • Cookies & Tracking Technologies: We use Google Analytics and Meta Pixel to analyze site traffic and marketing effectiveness.

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4. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide customer support.

  • Analyze website performance and improve user experience.

  • Conduct marketing activities, such as retargeting ads and promotions.

 

5. Contact and Communication

 

Communication Methods

We may contact you using the contact information you provide, including email, telephone (calls or text messages), and automated systems, including AI-powered agents. These communications may be used to respond to inquiries, provide customer support, share information about our services, schedule consultations, or for other purposes permitted by applicable law.

 

Consent to Contact

By providing your phone number or otherwise interacting with our Website, you consent to receiving communications from us, including calls or text messages, which may be delivered using automated technology or AI-powered agents. Message and data rates may apply. You may opt out of marketing-related communications at any time by following the opt-out instructions provided or by contacting us directly.

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Automated and AI-Powered Communications

We may use automated technologies, including AI agents, to assist with customer communications such as responding to inquiries, routing requests, or providing general information. When applicable, you will be informed if you are interacting with an automated or AI-powered system. These systems are used to enhance efficiency and service quality and are not intended to mislead users.

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6. Phone Communications & Automated Systems

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Call and Message Recording

In certain circumstances, phone calls or message interactions may be recorded for quality assurance, training, or compliance purposes. Where required by law, appropriate notice and consent will be provided.

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AI Agent Data Use

Information shared during interactions with automated or AI-powered systems is handled in accordance with this Privacy Policy. This may include contact details or other information you voluntarily provide during such interactions.

 

Your Choices & Rights

You may opt out of receiving marketing calls, text messages, or AI-assisted communications at any time by following the opt-out instructions provided in the communication or by contacting us. You may also request access to, correction of, or deletion of your personal information as described elsewhere in this policy.

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7. Data Sharing

We may share your data with:

  • Google Analytics & Meta Pixel (for website analytics and marketing).

  • Buildertrend (for project management and communication).

We do not sell or rent personal data to third parties.

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8. User Rights & Choices

You have the right to:

  • Opt out of marketing emails or text messages at any time by following opt-out instructions or contacting us directly by emailing sales@tripools.com.

  • Request data deletion or updates by emailing sales@tripools.com.

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9. Cookies & Tracking

We use cookies to enhance your experience. You can manage cookie preferences via our consent banner or through your browser settings.

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10. Security Measures

We implement security measures, including:

  • SSL Encryption: Protecting data during transmission.

  • Access Controls: Limiting internal access to personal data.

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11. Children’s Privacy

Our Website is not intended for children under 13, and we do not knowingly collect their data.

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12. Updates to This Policy

We may update this policy periodically. Changes will be reflected on this page. Users should review this policy regularly.

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13. Contact Us

For questions or requests related to this Privacy Policy, contact us at sales@tripools.com.

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